Citizens Bank
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FAQs

FAQs


 

 

 

Frequently Asked Banking Questions

Q: Are my deposit accounts FDIC insured?
A: Yes! Each individual customer's account is insured by the FDIC up to $250,000 per account.

Q: How do I set up Direct Deposit of my payroll check?
A: After you open your checking account, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking account has been opened, you will receive our routing and transit number and your account number. You will need to contact the Social Security office to update the banking information, we can assist you with this process.

Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our branch offices or use our Telephone Banking System for automated account information 24 hours a day at (888)947-7771. We will ask you personal questions about you or your account to help us identify you over the phone.

Q: What products can I apply for online?
A: At this time, online account opening is not available. Check out Personal Banking  to see which accounts are right for you. Please visit any of our branch locations and our associates will be happy to serve you.

Q: Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Now Checking account.

Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we do not open accounts for non-United States citizens. If you have questions, please contact us. We'd like to hear from you.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.

Q: How do I make a deposit to my account?
A: You can do most of your banking by using direct deposit, or ACH (Automated Clearing House) transactions. We also offer mobile check deposit and remote check deposit for business accounts. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

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