Security & Fraud Prevention
We maintain the strictest physical, electronic and procedural safeguards to guard your nonpublic personal information.
You are responsible for keeping your online password, ATM PIN number, account numbers, personal identification information, and other account data confidential.
Phishing is an attack using 'spoofed' e-mails, telephone calls and fraudulent websites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, social security numbers, etc. by hijacking the trusted brands of well-known banks, online retailers and credit card companies.
Citizens' Bank will never solicit nor require personal or non-public information to be provided over the internet.
Report Suspicious Calls, E-mails, Letters, and Websites
If you receive a suspicious call, e-mail, or letter asking for your account number, social security number, password, PIN number, or other confidential information please contact us immediately.
Report Suspicious Account Activity
Contact us immediately if you notice questionable account activity, do not receive your bank statement, or if your credit card, ATM card, or personal checks are ever lost or stolen.
Report Potential Identity Theft
Identity theft is a serious and growing problem. If someone has fraudulently used your identification to establish
credit, you should report the incident as quickly as possible to one of the credit reporting agencies and ask that a
fraud alert be placed on your file. Please see additional information in the Identity Theft section
of this website.
ATM Safety Tips
Although rare, ATM crime does happen. The safety tips below are general guidelines, but the best advice is simply not to use an ATM if you feel at all uncomfortable doing so.
- If possible, have another person accompany you to the ATM.
- Survey the ATM area as you approach. Be alert for suspicious people or vehicles near the ATM. If you sense that something is wrong, leave the area immediately and use another ATM.
- If you leave your car and walk up to the ATM, turn off your ignition and lock your car. If you drive up to the ATM, be sure to roll up passenger windows and lock your car doors.
- Avoid being too regular in your ATM use. Don't repeatedly visit the same machine at the same time, on the same day every week.
- If you leave the ATM and think you are being followed go to an area with a lot of people and call the Police.
- Allow privacy to others using the ATM. Wait until they have finished their transactions before approaching.
Protect Your Card
- Always keep your ATM card in a safe place, just like you would cash.
- Avoid opening your purse or wallet while in line at the ATM. Have your card ready in your hand before you approach the ATM.
- Never force your card into the card slot.
- Report any lost or stolen card as soon as you notice that it is missing.
Protect Your PIN
- Memorize your PIN and never carry it with you.
- Never disclose your PIN to anyone. The bankers at Citizens' Bank will never ask you for your PIN number.
- Do not enter your PIN if anyone else can see the screen or keypad.
Protect Your Cash
- Put your money away immediately. Do not walk away from the ATM with cash in your hand.
- Leave the ATM immediately when your transaction is finished.
- Avoid counting or otherwise displaying your cash.
Protect Your Receipt
- Keep your ATM receipts so that you can compare them to your monthly bank statement.
- Do not leave your receipt near the ATM where it could be found by others.